Free Shipping on Orders $35 or More! (U.S. Only)

Shipping & Returns

Order Fulfillment 

Thank you for supporting Huaywasi and its mission. All products will ship within 5 business days, often less! If you need your product in less turn-around time, please contact Huaywasi@lightandleadership.org immediately after placing your order and we'll see what we can do!

Taxes: Illinois residents will be charged sales tax.

Shipping: Shipping is calculated based on United States Postal Service real-time carrier rates--ensuring you get the best available shipping rate from USPS. You may choose the shipping option that suits you best. At this time, we do not ship via other carriers.

Free US shipping for orders $75 or more!  

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

Returns and Exchanges: 

FOR ALL PRODUCTS:

Please download this form and review our policy below.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at huaywasi@lightandleadership.org.

Sale items :

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges :

We offer exchanges on all items within 30 days of purchase for unused and unworn products. If you need to exchange an item, please download this form. It must be included in your exchange. 

Shipping:

To return your product, you should mail your product to:

Huaywasi: Handmade in Peru

6819 W. 167th Street, Tinley Park, IL 60477

The customer is be responsible for paying for the return shipping costs for the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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